Chicago Transit Authority
Office of Inspector General
February 2005
www.transitchicago.com

The Office of Inspector General
The Office of Inspector General was created in December 1999 by Ordinance #99-173 of the Chicago Transit Board. Its purpose is to: 
·	Identify waste, misconduct, and misuse of CTA resources; 
·	Ensure efficiency and effectiveness in the administration of its programs;
·	Instill integrity in CTA operations by reviewing programs, policies 
 	and procedures; 
·	Investigate conduct and performance	either in response to a complaint or on its 
 	own initiative;
·	Promote economy; and
·	Recommend policies and methods for the elimination of fraud, waste and abuse; 
 	and to improve overall management performance.

Suspect it! Report it!
The CTA is serious about Quality Transit Service
If you believe we can operate more efficiently or effectively, or suspect waste, fraud or misuse of CTA resources, please contact our office immediately.
	Confidential OIG Hotline:
	773-CTA-TIME 
	(773-282-8463)
	Confidential OIG Email:
	HOTLINE@CTAOIG.NET
Whistle Blower Protection
If you disclose or threaten to disclose an act or omission of wrong doing, the CTA is prohibited by law from taking retaliatory action against you.  If you provide information regarding a violation of a policy or procedure, rule or regulation, the CTA cannot reprimand, discharge, suspend, demote or deny a promotion or transfer in retaliation.

What should be reported to the OIG Hotline?
·	Contract and procurement fraud or collusion involving contracts with 
	CTA contractors, subcontractors, suppliers or vendors;
·	Misuse, embezzlement, or theft of CTA property or funds;
·	Bribery and acceptance of gratuities in connection with authorized CTA 
	operations or transactions with suppliers, contractors, subcontractors
	and vendors;
·	Employee misconduct, such as misuse of official position and 
	acceptance of unauthorized gifts;
·	Conflicts of interest, such as an employee doing business with the 
	CTA under a different name;   
·	Waste or mismanagement of CTA resources; and
·	Other unethical or illegal activities involving CTA property, employees, 
	agents, contractors, subcontractors, vendors or suppliers, such as, 
	identity theft, check fraud, or violation of computer crime statutes.

How do I file a complaint?
Any individual who contacts the OIG can report information openly, anonymously, or confidentially. 
By Telephone: 
	Confidential OIG Hotline
	773-CTA-TIME  (773-282-8463)
In Writing: 
	P.O. Box 641075
	Chicago, Illinois 60664-1075
Confidential OIG Email:
	HOTLINE@CTAOIG.NET
In Person: 
	567 West Lake Street
	8th Floor
	Chicago, Illinois 60661-1498
When filing a complaint, please provide as much information about the alleged incident as possible: 
Who, What, Where, When & How.

The CTA OIG does not enforce state or federal laws or city ordinances related to criminal activity on CTA property. Criminal activity on CTA property should be reported to the Chicago Police Department Transit Detail and CTA Security Services. Additionally, the CTA OIG does not act as a legal advisor for CTA matters or resolve or mediate disputes between customers. Customer Service disputes can be reported to 1-888-Your-CTA. 
(1-888-968-7282)

Office of Inspector General
Chicago Transit Authority
P.O. Box 641075
Chicago, Illinois 60664-1075