2005 Vs. 2006 PERFORMANCE INDICATORS
BUS
RIDERSHIP:
Weekday: 2005: Nine hundred sixty-nine thousand, two hundred forty-five.
2006: Nine hundred fifty-six thousand, nine hundred ninety for a decrease of
minus one point three percent.
Saturday: 2005: Six hundred thirteen thousand, two hundred ninety-nine.
2006: Six hundred four thousand, two hundred fifty-three for a decrease of minus
one point five percent.
Sunday: 2005: Four hundred seventeen thousand, one hundred fifty-nine.
2006: Four hundred five thousand, seven hundred six for a decrease of minus
two point seven percent.
Total: 2005: Three hundred three million, two hundred forty-four thousand, one
hundred ninety-seven. 2006: Two hundred ninety-eight million, four hundred
thirty-three thousand, two hundred twenty-eight for a decrease of minus one
point six percent.
Passenger Miles: 2005: Seven hundred eighty-one million, nine hundred
seventy-seven thousand, seven hundred fifty-four. 2006: Seven hundred sixty-
nine million, five hundred seventy-four thousand, nine hundred fourteen for a
decrease of minus one point six percent.
ON-TIME:
Percentage Terminal Departure, Minus 1, Plus 5: 2005: Seventy-six point
eight percent. 2006: Eighty point six percent for an increase of four point nine
percent.
Mean Miles Between Failures: 2005: Three thousand nine hundred ninety-
five. 2006: Four thousand, eight hundred sixty-seven for an increase of twenty-
one point eight percent.
CLEAN:
Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily
for both 2005 and 2006, with no percentage change.
Average Days Between Exterior Washes: Done daily for both 2005 and 2006,
with no percentage change.
Number of Days Between Major Cleans: 2005: Thirty-one. 2006: Eighteen
for a decrease of minus forty-one point nine percent.
Number of Cleanliness Complaints: 2005: Twenty-eight. 2006: Sixty-four for
an increase of one hundred twenty-eight point six percent.
Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done
daily for both 2005 and 2006, with no percentage change.
SAFE:
Security Complaints: 2005: Ninety-three. 2006: One hundred thirty for an
increase of thirty-nine point eight percent.
NTD Security-Related Incident Per 1 Million Miles: 2005: Seven point ninety.
2006: Zero point thirty-seven for a decrease of minus ninety-five point three
percent.
Accidents Per One Hundred Thousand Miles: 2005: Six point thirty.
2006: Six point eleven for an increase of three percent.
NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: 2005: Seven
point seventy-six. 2006: One point eight-five for a decrease of minus seventy-six
point two percent.
NTD Safety-Related Incidents Per 1 Million Miles, Major: 2005: One point
sixty-three. 2006: Zero point fifty for a decrease of minus sixty-nine point three
percent.
FRIENDLY:
Behavioral Complaints: 2005: Two thousand two hundred sixty-six. 2006: One
thousand five hundred sixty-five for a decrease of minus thirty point nine percent.
Commendations: 2005: Five hundred forty-seven. 2006: Five hundred ninety-
four for an increase of eight point six percent.
Lift Usage: 2005: Three hundred fifty-five thousand, eight hundred seventy-four.
2006: Three hundred five thousand, seven hundred five for a decrease of minus
fourteen point one percent.
Miles Between Lift Failures: 2005: Eighty-six thousand, four hundred twenty-
nine. 2006: One hundred fifty-one thousand, five hundred twenty-five for an
increase of seventy-five point three percent.
Affordable:
Percentage of Days Lost: 2005: Seven point seven percent. 2006: Seven
point eight percent for an increase of zero point five percent.
RAIL
Ridership:
Weekday: 2005: Six hundred eight thousand, one hundred fifty-seven.
2006: Six hundred thirty-five thousand, four hundred thirty-nine for an increase
of four point five percent.
Saturday: 2005: Three hundred forty thousand, twenty. 2006: Three hundred
sixty thousand, two hundred ninety-one for an increase of six percent.
Sunday: 2005: Two hundred forty-one thousand, three hundred fifty-five.
2006: Two hundred fifty-four thousand, seven hundred ninety-one for an increase
of five point six percent.
Total: 2005: One hundred eighty-six million, seven hundred fifty-nine thousand,
five hundred twenty-four. 2006: One hundred ninety-five million, one hundred
sixty-nine thousand, three hundred ten for an increase of four point five percent.
Passenger Miles: 2005: One billion, one hundred thirty-six million, four hundred
sixty-four thousand, five hundred ninety-three. 2006: One billion, one hundred
eighty-seven million, four hundred sixty-three thousand, one hundred seventy-
five, for an increase of four point five percent.
ON-TIME:
Number of Rail Trips With Delays Over 10 Minutes: 2005: One thousand,
seven hundred twenty-six. 2006: One thousand, four hundred ninety-three for a
decrease of minus thirteen point five percent.
Mean Distance Between Trains Removed From Service: 2005: Eight
hundred sixteen thousand, eight hundred seventy-one. 2006: Three hundred
twenty-six thousand, eight hundred forty-five for a decrease minus sixty percent.
CLEAN:
Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily
for both the 2005 and 2006 with no percentage change.
Average Days Between Exterior Washes: 2005: Eleven. 2006: Ten for a
decrease of minus nine point one percent.
Number of Days Between Major Cleans: 2005: Twenty-four. 2006: Thirty-three
for an increase of thirty-seven point five percent.
Number of Cleanliness Complaints: 2005: One hundred twenty-two.
2006: One hundred thirty-three for an increase of nine percent.
Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done
daily for both the 2005 and 2006 with no percentage change.
SAFE:
Security Complaints: 2005: Three hundred twenty-one. 2006: Two hundred
seventy-three for a decrease of minus fifteen percent.
NTD Security-Related Incident Per 1 Million Miles: 2005: Forty-four point
forty-six. 2006: One point ninety-four for a decrease of minus ninety-five point
six percent.
Accidents Per One Hundred Thousand Miles: 2005: Zero point twelve.
2006: Zero point thirteen for an increase of eight point three percent.
NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: 2005: Five
point sixty. 2006: Two point sixteen for a decrease of minus sixty-one point four
percent.
NTD Safety-Related Incidents Per 1 Million Miles, Major: 2005: Zero point
thirty-one. 2006: Zero point twelve for a decrease of sixty-one point three
percent.
FRIENDLY:
Behavioral Complaints: 2005: Three hundred twenty-one. 2006: Tnree
hundred fifty-nine for an increase of eleven point eight percent.
Commendations: 2005: One hundred thirty-six. 2006: One hundred thirty-
seven for an increase of zero point seven percent.
Escalator Time in Service: 2005: Ninety-five point four percent. 2006: Ninety-
six percent for an increase of zero point six percent.
Elevator Time in Service: 2005: Ninety-seven point six percent. 2006: Ninety-
six percent for a decrease of minus one point six percent.
AFFORDABLE:
Percentage of Days Lost: 2005: Seven point five percent. 2006: Seven point
seven percent for an increase of two point seven percent.
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