PERFORMANCE INDICATOR REPORT
Second Quarter 2006
BUS OPERATIONS
RIDERSHIP: Weekday ridership for the second quarter 2005 was nine hundred
seventy-nine thousand, eight hundred ninety-four versus nine hundred sixty-one
thousand, five hundred thirty-three for 2006 for a minus one point nine percent
decrease. Saturday ridership for the second quarter 2005 was six hundred twenty-
four thousand, three hundred eighty-nine versus six hundred twelve thousand, two
hundred fifty-five for 2006 for a minus one point nine percent decrease. Sunday
ridership for the second quarter 2005 was four hundred thirty thousand, three hundred
sixteen versus four hundred eight thousand, eight hundred twenty-four for 2006 for a
minus five percent decrease. The total ridership for the second quarter 2005 was
seventy-six million, eight hundred fifty-four thousand, seven hundred four versus
seventy-five million, two hundred twenty-one thousand, four for 2006 for a minus two
point one percent decrease. Passenger Miles were one hundred ninety-eight million,
one hundred eighty-nine thousand, three hundred eighty for 2005 versus one hundred
ninety-three million, nine hundred seventy-eight thousand, three hundred forty-one for a
minus two point one percent decrease.
ON-TIME PERFORMANCE: The percentage of buses that left the terminal minus
one minute to plus five minutes: The second quarter 2005 was seventy-seven point
one percent versus seventy-nine point five percent for 2006 for a three percent
increase. The mean miles between failures for the second quarter 2005 was four
thousand, two hundred ninety-five versus four thousand, three hundred ninety-five for
2006 for a two point three percent increase.
CLEAN: The percentage of buses cleaned and swept before the a.m. service for
the second quarter 2005 and 2006 were all done daily. Average days between
exterior washes: All buses were washed daily for the second quarter 2005 and 2006.
Number of days between major cleans for the second quarter for both 2005 and 2006
were eighteen for a zero percent change. The number of cleanliness complaints
received for 2005 were seven versus twelve for 2006 for a seventy-one point four
percent increase. All graffiti was removed within twenty-four hours from the time we
received the complaints for both 2005 and 2006.
SAFE: Security Complaints were twenty-two for the second quarter 2005 versus
twenty-six for 2006 for an eighteen point two percent increase. NTD Security Related
Incidents Per One Million Miles was point zero zero zero zero zero thirty-four for the
second quarter of 2005 versus point zero zero zero zero zero thirty-nine for 2006 for a
fourteen point seven percent increase. Accidents Per One Hundred Thousand Miles
were six point twenty-one for the second quarter of 2005 versus five point ninety-five for
2006 for a minus four point two percent decrease. NTD Safety-Related Incidents Per
One Million Miles, Non-Major: Was point zero zero zero zero one hundred forty-two
for the second quarter of 2005 versus point zero zero zero zero seven one hundred
forty-six for 2006 for a two point eight percent increase. NTD Safety-Related Incidents
Per One Million Miles, Major: Was point zero zero zero zero zero nineteen for the
second quarter of 2005 versus point zero zero zero zero zero thirty-three for 2006 for a
seventy-three point seven percent increase.
FRIENDLY: Behavioral Complaints were five hundred seventy-eight for the second
quarter of 2005 versus three hundred fifty-eight for 2006 for a minus thirty-eight point
one percent decrease. Commendations were one hundred forty-three for the second
quarter of 2005 versus one hundred sixty-four for 2006 for a fourteen point seven
percent increase. Lift usage was eighty-eight thousand, eight hundred eighteen for the
second quarter of 2005 versus seventy-nine thousand, five hundred seventy for 2006
for a minus ten point four percent decrease. Miles between lift failures were one
hundred eight thousand, seven hundred five for the second quarter of 2005 versus one
hundred twelve thousand, four hundred ninety-eight for 2006 for a minus three point five
percent increase.
AFFORDABLE: The percentage of employee days lost for the second quarter 2005
was seven point four percent versus seven point seven percent for 2006 for a difference
of four point one percent increase.
RAIL OPERATIONS
RIDERSHIP: Weekday ridership for the second quarter 2005 was six hundred
fourteen thousand, four hundred twenty-six versus six hundred forty-four thousand, four
hundred thirty-nine for 2006 for a four point nine percent increase. Saturday ridership
for the second quarter 2005 was three hundred forty-three thousand, nine hundred
forty-six versus three hundred fifty-seven thousand, two hundred seventy-eight for 2006
for a three point nine percent increase. Sunday ridership for the second quarter 2005
was two hundred forty-seven thousand, three hundred sixty-one versus two hundred
fifty-four thousand, eight hundred sixteen for 2006 for a three percent increase. The
total ridership for the second quarter 2005 was forty-seven million, two hundred fifty-
seven thousand, six hundred forty versus forty-nine million, four hundred fifty-six
thousand, one hundred three for 2006 for a four point seven percent increase.
Passenger Miles were two hundred eighty-seven million, six hundred one thousand,
seven hundred eighty-two for 2005 versus three hundred one million, five thousand,
nine hundred eleven for a four point seven percent increase.
ON-TIME PERFORMANCE: The number of rail trips with delays over ten minutes:
The second quarter 2005 was four hundred eight versus five hundred seventy-five for
2006 for a forty point nine percent increase. The mean distance between trains
removed from service for the second quarter 2005 was five hundred nineteen
thousand, nine hundred ninety-two versus three hundred fifty-two thousand, four
hundred nineteen for 2006 for a minus thirty-two point two percent decrease.
CLEAN: The percentage of rail cars cleaned and swept before the a.m. service for
the second quarter 2005 and 2006 were all done daily. Average days between
exterior washes: eleven rail car exteriors were washed for the second quarter 2005
and eight for 2006 for a minus twenty-seven point two percent decrease. The number
of days between major cleans for the second quarter 2005 were fourteen versus
twenty-one for 2006 for a fifty percent increase. The number of cleanliness
complaints: twenty-one were received for 2005 versus thirty-one for 2006 for a forty-
seven point six percent increase. All graffiti was removed within twenty-four hours from
the time we received the complaints for both 2005 and 2006.
SAFE: Security Complaints were eighty-eight for the second quarter 2005 versus
seventy for 2006 for a minus twenty point five percent decrease. NTD Security
Related Incidents Per One Million Miles were point zero zero zero zero one hundred
thirty-one for the second quarter of both 2005 versus zero zero zero zero one hundred
nineteen for 2006 for a minus nine point two percent decrease. Accidents Per One
Hundred Thousand Miles were point zero twelve for the second quarter of 2005 and
2006 for zero change. NTD Safety-Related Incidents Per One Million Miles,
Non-Major were point zero zero zero zero zero sixty-one for the second quarter of 2005
versus point zero zero zero zero zero ninety-nine for 2006 for sixty-two point three
percent increase. NTD Safety-Related Incidents Per One Million Miles, Major were
point zero zero zero zero zero zero seven versus for the second quarter of 2005 and
2006 for zero change.
FRIENDLY: Behavioral Complaints were ninety-three for the second quarter of 2005
and 2006 for zero change. Commendations were thirty for the second quarter of 2005
versus thirty-one for 2006 for a three point three percent increase. Escalator Time in
Service was ninety-six percent for the second quarter of 2005 and ninety-six percent for
2006 for zero change. Elevator Time in Service was ninety-six percent for the second
quarter of 2005 versus ninety-eight percent for 2006 for a two point four percent
increase.
AFFORDABLE: Percentage of Days Lost was seven point zero for the second
quarter of 2005 versus seven point one for 2006 for a one point four increase.
Definitions of Performance Indicators
RIDERSHIP – Number of customer boardings by day of week. Rail ridership includes
estimated rail-to-rail transfers that are not captured by fare turnstile equipment.
ON TIME - The CTA procedures require an operator of revenue vehicles to report
delays to the Control Center. This applies to both Bus and Rail. Upon receipt of in the
Control Center, directions are given, through supervision, to perform any number of
procedures in order to minimize the impact of the delay. These measures are currently
recorded manually, however, efforts are underway to incorporate them into an electronic
database.
Percentage Terminal Departure, Minus One or Plus Five Minutes (Bus) – The
percentage of departures from a bus route terminal that are no earlier than one minute
or later than five minutes from the scheduled departure time. A higher on-time terminal
departure rate increases the probability of more reliable service farther along the bus
route.
Mean Miles Between Failures (Bus) – The number of miles traveled by a bus before
breaking down. The higher the mileage for the mean distance between failures, the
more reliable the bus and the service.
Mean Distance Between Trains Removed From Service (Rail) – The number of
miles traveled by a rail car before requiring the train to be unloaded and removed from
service. The higher the mileage for the mean distance between failures, the more
reliable the rail car and the service.
CLEAN
Cleaned and Swept Before AM Service (Bus and Rail) – Percentage of vehicles
entering revenue service in the morning that are cleaned for trash and swept prior to
pullout from the garage or rail yard. Per CTA policy, all revenue vehicles must be
cleaned before entering service, and operators are instructed to dispose of trash at the
end of each trip.
Average Days Between Exterior Washes (Bus and Rail) – Washing the outside of
buses and rail cars. Per CTA policy, buses are washed daily, except at outdoor
garages when the temperature is at or below freezing.
Number of Days Between Exterior Washes (Bus and Rail) – Major cleans of buses
include detailed interior (ceiling, walls, seats and fronts) and exterior (wheel wells, bus
exterior, etc.) cleaning. Major cleans of rail cars include seats, floors, ceiling and
stanchion poles.
Percentage Graffiti Removed Twenty-Four Hours From Complaint (Bus and Rail) –
Percentage of graffiti on CTA property that is removed within twenty-four hours of
notice. Per CTA policy, graffiti is removed prior to vehicles returning to service the next
day and at rail stations within twenty-four hours of being reported.
SAFE
Security Complaints (Bus and Rail) – Number of complaints received related to
security and customers’ personal safety concerns.
Accidents Per One Hundred Thousand Miles (Bus and Rail) – Number of accidents
per one hundred thousand miles traveled, with an accident defined as a reported
vehicle collision with a
person, another vehicle or object, or a reported safety incident involving customers or
employees on vehicles in revenue service.
National Transit Database Safety-Related Incident Per One Million Miles (Bus and
Rail) – Number of reported incidents, either “major” or “non-major”, involving CTA
vehicles per one million miles operated. For purposes of the National Transit Database,
the Federal Transit Administration defines an incident to involve one of more of the
following:
- A fatality other than a suicide (major)
- Injuries requiring immediate medical attention away from the scene for two or more
persons (major) or for one person (non-major)
- Property damage equal to or exceeding twenty-five thousand dollars (major) to equal
to or exceeding seventy-five hundred dollars, but less than twenty-five thousand
dollars (non-major)
- An evacuation due to life safety reasons (major)
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