2006 4th QUARTER PERFORMANCE INDICATORS
BUS
RIDERSHIP:
Weekday: Fourth Quarter 2005: Nine hundred seventy-eight thousand, one
hundred forty-three. Fourth Quarter 2006: Nine hundred eighty thousand, five
hundred eighty-two for an increase of zero point two percent.
Saturday: Fourth Quarter 2005: Six hundred two thousand, five hundred
twenty-seven. Fourth Quarter 2006: Six hundred five thousand, seven hundred
seventy-seven for an increase of zero point five percent.
Sunday: Fourth Quarter 2005: Three hundred ninety-seven thousand, fifty-one.
Fourth Quarter 2006: Four hundred thousand, six hundred twenty-seven for an
increase of zero point nine percent.
Total: Fourth Quarter 2005: Seventy-six million, fourteen thousand, one
hundred sixty-eight. Fourth Quarter 2006: Seventy-six million, sixty-one
thousand, eight hundred twenty-one for an increase of zero point one percent.
Passenger Miles: Fourth Quarter 2005: One hundred ninety-six million, sixty-
two thousand, two hundred nine. Fourth Quarter 2006: One hundred ninety-six
million, one hundred twenty-eight thousand, for an increase of point zero three
percent.
ON-TIME:
Percentage Terminal Departure, Minus 1, Plus 5: Fourth Quarter 2005:
Seventy-six point eight percent. Fourth Quarter 2006: Eighty point three percent
for an increase of four point six percent.
Mean Miles Between Failures: Fourth Quarter 2005: Four thousand sixty-four.
Fourth Quarter 2006: Six thousand, three hundred fifty for an increase of fifty-six
point three percent.
CLEAN:
Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily
for the Fourth Quarter, both 2005 and 2006, with no percentage change.
Average Days Between Exterior Washes: Done daily for the Fourth Quarter,
both 2005 and 2006, with no percentage change.
Number of Days Between Major Cleans: Fourth Quarter 2005 and 2006:
Eighteen for no percentage change.
Number of Cleanliness Complaints: Fourth Quarter 2005: Twenty-seven.
Fourth Quarter 2006: Nineteen for a decrease in cleanliness complaints of minus
twenty-nine point six percent.
Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done
daily for the Fourth Quarter, both 2005 and 2006, with no percentage change.
SAFE:
Security Complaints: Fourth Quarter 2005: Twenty-eight. Fourth Quarter
2006: Forty-four for a fifty-seven point one percent increase.
NTD Security-Related Incident Per 1 Million Miles: Fourth Quarter 2005: One
point fifty-seven. Fourth Quarter 2006: One point forty-seven for a minus six
point four percentage decrease.
Accidents Per One Hundred Thousand Miles: Fourth Quarter 2005: Six point
fifty. Fourth Quarter 2006: Six point fifty-five for a zero point eight percent
increase.
NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: Fourth Quarter
2005: Zero point ninety-two. Fourth Quarter 2006: Two point zero five for an
increase of one hundred twenty-two point eight percent.
NTD Safety-Related Incidents Per 1 Million Miles, Major: Fourth Quarter
2005 and 2006: Point zero thirty-two for no percentage change.
FRIENDLY:
Behavioral Complaints: Fourth Quarter 2005: Four hundred ninety-six. Fourth
Quarter 2006: Four hundred fifteen for a decrease of minus sixteen point three
percent.
Commendations: Fourth Quarter 2005: One hundred four. Fourth Quarter
2006: Two hundred twenty-four for an increase of one hundred fifteen point four
percent.
Lift Usage: Fourth Quarter 2005: Twenty-eight thousand, six hundred thirty-
nine. Fourth Quarter 2006: Twenty-four thousand, one hundred forty-six for a
decrease of minus fifteen point seven percent.
Miles Between Lift Failures: Fourth Quarter 2005: One hundred four
thousand, ninety-six. Fourth Quarter 2006: One hundred seventy-seven
thousand, fifty for an increase of seventy point one percent.
AFFORDABLE:
Percentage of Days Lost: Fourth Quarter 2005: Seven point one percent.
Fourth Quarter 2006: Seven point nine percent for an increase of zero point five
percent.
RAIL
RIDERSHIP:
Weekday: Fourth Quarter 2005: Six hundred eighteen thousand, nine hundred
twenty-one. Fourth Quarter 2006: Six hundred thirty thousand, two hundred
seventy-four for an increase of one point eight percent.
Saturday: Fourth Quarter 2005: Three hundred forty-two thousand, ninety.
Fourth Quarter 2006: Three hundred fifty-four thousand, five hundred twenty-
nine for an increase of three point six percent.
Sunday: Fourth Quarter 2005: Two hundred thirty-four thousand, six hundred
three. Fourth Quarter 2006: Two hundred forty-seven thousand, two hundred
fifty-three for an increase of five point four percent.
Total: Fourth Quarter 2005: Forty-seven million, three hundred thousand, three
hundred one. Fourth Quarter 2006: Forty-eight million, two hundred seventy-two
thousand, two hundred two for an increase of two point one percent.
Passenger Miles: Fourth Quarter 2005: Two hundred eighty-seven million, eight
hundred fifteen thousand, six hundred fifty-two. Fourth Quarter 2006: Two
hundred ninety-three million, six hundred eleven thousand, five hundred thirty-
nine for an increase of two percent.
ON-TIME:
Number of Rail Trips With Delays Over 10 Minutes: Fourth Quarter 2005:
Three hundred twelve. Fourth Quarter 2006: Two hundred sixty-seven for a
decrease in delays over ten minutes of minus fourteen point four percent.
Mean Distance Between Trains Removed From Service: Fourth Quarter
2005: Two million, seventy-four thousand, three hundred sixty-six. Fourth
Quarter 2006: Four hundred forty-five thousand, seven hundred thirty-six for a
decrease of minus seventy-eight point five percent.
CLEAN:
Percentage Of Buses Cleaned And Swept Before A.M. Service: Done daily
for both the Fourth Quarter 2005 and 2006 with no percentage change.
Average Days Between Exterior Washes: Fourth Quarter 2005: Twelve.
Fourth Quarter 2006: Fourteen for an increase of sixteen point six percent.
Number of Days Between Major Cleans: Fourth Quarter 2005: Thirty-five.
Fourth Quarter 2006: Thirty-four for a decrease of minus two point nine percent.
Number of Cleanliness Complaints: Fourth Quarter 2005: Thirty-nine. Fourth
Quarter 2006: Thirty-five for a decrease of minus ten point three percent.
Percentage of Graffiti Removed Twenty-Four Hours From Complaint: Done
daily for the Fourth Quarter, both 2005 and 2006, with no percentage change.
SAFE:
Security Complaints: Fourth Quarter 2005: Sixty-three. Fourth Quarter 2006:
Sixty-seven for an increase of six point three percent.
NTD Security-Related Incident Per 1 Million Miles: Fourth Quarter 2005:
Seven point thirty-eight. Fourth Quarter 2006: Six point forty-two for a decrease
of minus thirteen percent.
Accidents Per One Hundred Thousand Miles: Fourth Quarter 2005 and 2006:
Zero point ten for no change.
NTD Safety-Related Incidents Per 1 Million Miles, Non-Major: Fourth Quarter
2005: One point eight-nine. Fourth Quarter 2006: One point sixty for a decrease
of minus fifteen point three percent.
NTD Safety-Related Incidents Per 1 Million Miles, Major: Fourth Quarter
2005: Point zero two. Fourth Quarter 2006: Zero point fifteen for an increase of
six hundred fifty percent.
FRIENDLY:
Behavioral Complaints: Fourth Quarter 2005: Seventy-three. Fourth Quarter
2006: One hundred ten for an increase of fifty point seven percent.
Commendations: Fourth Quarter 2005: Thirty-one. Fourth Quarter 2006: Fifty-
two for an increase of sixty-seven point seven percent.
Escalator Time in Service: Fourth Quarter 2005: Ninety-four percent. Fourth
Quarter 2006: Ninety-five percent for an increase of one point one percent.
Elevator Time in Service: Fourth Quarter 2005: Ninety-seven percent. Fourth
Quarter 2006: Ninety-six percent for a decrease of minus one percent.
AFFORDABLE:
Percentage of Days Lost: Fourth Quarter 2005: Seven point seven. Fourth
Quarter 2006: Seven point nine for an increase of two point six percent.
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