At the Chicago Transit Authority, we offer a very competitive benefits program. The program provides a variety of benefits for an employee’s family, now and in the future. It also provides flexibility allowing employees to structure their available benefits to meet their unique needs and to change the structure annually as their needs change.
Note: The information on this page is intended to serve as a resource for our workforce, their eligible dependents and applicants.
Employee Self-Service
Benefits and Plan Information
Open Enrollment: October 26 - November 13, 2026
NEW FOR 2027: CIGNA LOCAL PLUS (Non-Union Only)
More Choice. Lower Premiums.
CTA is introducing Cigna Local Plus, a new medical plan option available to eligible non-bargained employees for 2027. Local Plus offers lower employee premiums than CTA's other medical plan options and access to a more focused network of participating providers.
Considering Local Plus? Review the Local Plus network and premium information, before making your 2027 medical plan election.
Is My Doctor in the Local Plus Network?
Call the Cigna Pre-Enrollment line at 1-888-806-5042 to confirm Local Plus network participation.
Have Questions? We're Coming To You!
The HR Health Benefits Team and vendors will be visiting work locations throughout Open Enrollment to answer questions and help you understand your 2027 benefit options.
Important Reminders
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If you're making changes to your benefits, click through all Open Enrollment screens until you reach the confirmation page to finalize your elections for 2027.
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If you're eligible to participate in a Flexible Spending Account (FSA), you must re-enroll each year during Open Enrollment.
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Employees with outside medical coverage must renew their opt-out election annually and provide the required documentation.
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Outside of an eligible change in family status (such as marriage, divorce, or birth/adoption), changes cannot be made after Open Enrollment closes on November 13.
Note: Two CTA employees cannot cover each other on their benefits. Each must carry their own separate coverage. (This applies to ALL CTA benefits).
The following documents contain an overview of the benefits offered. Plan documents/policies govern the actual benefits provided:
FULL-TIME EMPLOYEES
Enrollment Brochures
Election Forms
Medical Summary of Benefits and Coverage
Prescription Copay Overview
Dental Summary Plan Description
Vision Summary Plan Description
Life Insurance and Long-Term Disability Certificates
Flexible Spending Account(s) Overviews
Pet Insurance Overview
PART -TIME EMPLOYEES
Enrollment Brochures
Election Forms
Medical Summary of Benefits and Coverage
Prescription Copay Overview
Vision
Flexible Spending Account
Pet Insurance Overview
Affordable Care Act Information for All Employees
| Provider |
Information |
| Cigna - Group #3337417 (Bargained) / #2499901 (Non-Bargained) |
|
Medical PPO( OAP Network)
EAP/Behavioral
Lifestyle Management Program
24hr Health Information Line
|
1-800-Cigna-24
(1-800-244-6224)
1-888-371-1125
1-855-246-1873
1-800-Cigna-24
(1-800-244-6224)
Additional info:
 Open Access Plus
Coverage questions?
Cigna Mobile App
Know Before You Go
MDLive Virtual Care
Preventative Care Guide
Employee Assistance Highlights
Lifestyle Management Programs
Cigna Active and Fit Discounts
Find a doctor
|
| CVS/caremark - Group ID CTARX |
| Pharmacy Benefit Provider |
caremark.com
1-866-285-8972
Additional info:
Select your plan to view prescription costs & savings opportunities
Drug lists & savings opportunities
|
| Cigna Dental Plans - Group #2500533 (Bargained) / #2500534 (Non-Bargained) |
Cigna PPO/Cigna DHMO
|
mycigna.com (personal info)
1-800-Cigna-24
(1-800-244-6224)
|
| Davis Vision by MetLife |
|
Davis Vision by MetLife
|
1-833-EYE-LIFE
(1-833-393-5433)
|
| WEX Flexible Spending Accounts |
| Wex |
wexinc.com
1-866-451-3399
|
| MetLife Pet Insurance |
|
Pet Insurance
|
|
| Empower |
|
457/401k Plans
|
empower.com/cta
1-833-282-1CTA
(1-833-282-1282)
|
| CTA Pension Office |
|
Pension Plan
|
ctaretirement.org
Phone: 312-441-9694
Fax: 312-441-0454
|
| Sedgwick CMS - Leave Management Administrator |
|
Sedgwick CMS
HR Leave Management
|
Contact Sedgwick to initiate or report a leave claim:
1-844-CTA-7038 (1-844-282-7038)
7:00 AM - 8:30 PM (Monday - Friday)
For questions related to Leave Management Programs:
Leave Hotline: 312-681-4094
Leave Management Fax: 312-277-4541
|
|
CTA HR Benefit Services Note: Contacts listed here can only help with HR Benefit Services, and cannot provide answers to questions related to the hiring process or pending applications for employment.
|
| Hotline |
1-312-681-2225, press “3” |
| Fax |
1-312-275-8722 |
| On the Web |
transitchicago.com/hrbenefits |
| E-mail |
[email protected]
|
Transparency in Coverage
This link Transparency in Coverage-CTA leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.