Workers on a train track

Contact us

Customer service/general inquiries

For questions or comments, to send commendations or make complaints, contact our Customer Service department.

Send us an e-mail

Or call our service hotline/main switchboard:
1-888-YOUR-CTA (1-888-968-7282)

Deaf/hard-of-hearing/TTY, call:
1-888-CTA-TTY1 (1-888-282-8891) or 711 (relay)

The Customer Service department can also mail maps, brochures and schedules.


Other contact information on this page:

Specialized customer service

For Contact

Detailed schedule and trip plans on CTA, Metra and Pace

RTA Travel Information Center
312-836-7000
Deaf/hard-of-hearing: 711 relay

Help with Ventra Card, Ventra ticket or a fare purchase or contactless payment in a station

Ventra customer service form

1-877-NOW-VENTRA (1-877-669-8368)

Lost & found

Bus garages and rail terminals directory

Elevator status at accessible rail stations

888-YOUR-CTA (888-968-7282), wait for prompts to begin, then press 7.

Questions, comments, suggestions about CTA's website

webmaster@transitchicago.com

(Use this form for job application concerns)

Group sales, reduced fare programs, employer transit benefit program

For Contact

Advance purchase of CTA limited-use fare tickets for groups and not-for-profit organizations

Ventra group sales form

1-877-NOW-VENTRA (1-877-669-8368)

Transit Benefit fare program implementation kit or more information about how your company can begin to take advantage of the tax saving benefits of transit

312-681-4005

tbenrollment@transitchicago.com

Questions or comments concerning the U-Pass program for higher education students

567 W. Lake Street,
Chicago, IL 60661

312-681-4128
cta-upass@transitchicago.com

Students should contact school administrator for help with their cards, including lost/stolen cards.

See also:

Doing business with the CTA

For Contact

Purchasing/Procurement

See Department contacts

Opportunities to buy surplus real estate, lease retail space or place ATMs/vending machines.

http://ctarealestate.com

Advertising on CTA property (CTA trains, buses, station platforms, etc.)

Intersection Media
30 N. La Salle Street Ste 2600
Chicago, IL 60606
312-629-1680
chicago_info@intersection.com

Working on or near CTA vehicles or property

For Contact

Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions.

License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.

Nadia Manara
nmanara@transitchicago.com​
312-681-3527

Construction near CTA infrastructure or 'L' lines

adjconstruction@transitchicago.com

Construction near a CTA bus route

traffic.planning@transitchicago.com

See also:

Employment, employment verification, retirement benefits

For Contact

Employee/employment-related matters

Human Resources
567 W. Lake Street
3rd Floor
Chicago, IL 60661

888-YOUR-CTA (1-888-968-7282)
Choose Option #4 for Human Resources, then follow the prompts.

If calling Human Resources by phone, the sub-options once in the HR menu are: Benefits (Sub-option 1), Employment & Income Verification (Sub-option 2), Medical (Sub-option 3), and Recruitment (Sub-option 4).

Employment verification and proof of income

Verify employment at the CTA by contacting The Work Number. Use the individual's social security number and the CTA's employer code: 11062.

If proof of income is also required, the employee should create a six-digit salary key at The Work Number and then provide that along with their social security number and CTA employer code (11062) to the verifier and refer them to The Work Number.

For questions or other requests, email employeerecords@transitchicago.com.

Questions and information regarding employee pension and retirement benefits

Retirement plan for CTA employees

Local phone: 312-441-9694

Toll-free: 866-441-9694

E-mail: questions@ctapension.com

Information regarding Second Chance program

312-681-2293

Parking

For Contact

Questions & issues regarding parking in the CTA’s commuter Park & Ride lots

Park & Ride (contact information listed per lot)

Under L Parking program (single spaces), Park & Ride Monthly Reserved Permits

888-578-PARK

Organizations or businesses that would like to rent land for parking on a long-term basis

Brian Carroll
Jones Lang LaSalle
Phone: 312-228-3312
Email: brianc.carroll@am.jll.com

Media inquiries, complaints and legal matters

For Contact

Access to the public records of the Chicago Transit Authority

Brigett R. Bevan
Freedom of Information Officer
Chicago Transit Authority
567 W. Lake Street
Chicago, IL 60661

312-681-2809
Email: Freedom of Information Officer

The Office of Executive Inspector General now has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace.

866-814-1113

OEIG's website

Title VI civil rights complaints

Diversity Hotline: 312-681-2610

Equal Employment Opportunity Unit: EEODiversity@transitchicago.com

Legal matters

General Counsel: Karen G. Seimetz

Mailing address:
Chicago Transit Authority
Law Department
567 West Lake Street
Chicago, IL 60661

If serving a subpoena, only certified mail or hand-delivery methods are accepted. Please direct certified mail to:

CTA Law Department
Torts Paralegal Section
567 W. Lake Street
Chicago, IL 60661-1498

Hand delivered subpoenas are accepted during normal business hours (8:00 a.m. - 4:30 p.m.) Monday - Friday. For questions regarding the Law Department, call 312-681-3173.

Issues regarding Board of Directors and Transit Board meetings

Office of the Board Secretary

E-mail: GLonghini1@transitchicago.com

Fax: 312-681-5035

Mail:
Office of the Secretary
CTA Headquarters
567 W. Lake Street
Chicago, IL 60661

In person:
567 W. Lake St.
Chicago, IL 60661
(8:00 a.m. to 4:30 p.m.; Monday - Friday, holidays excepted)

Phone: 312-681-5022

Questions and inquiries from the press or relating to issues in the media such as interviews and public relations

ctamedia@transitchicago.com

312-681-3090

See also: