Accessible transit

Our mission is to deliver quality, affordable transit services that link people, jobs and communities—and providing transit that's accessible to everyone is an important part of our commitment to do so.

Overview

We employ a range of features and services to provide transit that's accessible to people with disabilities. In short:

• 100% our vehicles (both buses and railcars) are accessible.
• 104 of our 146 rail stations are accessible.

Though more than 70% of our system is now accessible and key station upgrade requirements under the Americans with Disabilities Act have long been met, multiple projects have continued to make more of our stations accessible while we perform continual maintenance, repair, refurbishment and upgrades to the elevators already in service across our system (learn more about both elevator and escalator upgrades).

We've also developed a roadmap to bringing our system to 100% accessibility: read about our All Stations Accessibility Program (ASAP).

Sending feedback & staying informed

How to reach us

If you have a comment, question or feedback about accessibility on CTA (including concerns about accessible service, customer service assistance or information we post about accessibility), please contact CTA Customer Service. You can:

• Send us e-mail through this website
• call 1-888-YOUR-CTA (1-888-968-7282),
• or e-mail [email protected], directly

Staying informed & more

• You can sign up to receive alerts about planned work affecting service and elevator outages
• Visit our contact page for additional information on means of contacting us or specific departments by phone, mail and other methods

Reasonable modification accommodation requests

CTA makes reasonable modifications to its policies, practices, and procedures when the modifications are necessary to avoid discrimination on the basis of disability, subject to limitations listed below.

CTA may deny a request for a reasonable modification on one or more of the following grounds:

• Granting the request would fundamentally alter the nature of CTA’s services, programs, or activities;
• Granting the request would create a direct threat to the health or safety of others;
• Without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose; or,
• Granting the request would result in in an undue financial or administrative burden to the CTA.

Requests for reasonable modifications may be submitted by contacting CTA’s Customer Service Department in any of the following ways:

• By e-mail, use our feedback form or contact [email protected].
• By phone, call 1-888-YOUR CTA (1-888-968-7282) (voice) or 1-888-CTA-TTY1 (1-888-882-8891) (TTY).

Information

More resources

Using this website

Our newly refreshed website has features built in to help people with disabilities more easily read and navigate the site.

In addition to following established standards for accessibility—such as building pages with an intuitive, hierarchical layout, expressing as much information as possible in simple text and marking up media which express information with accompanying or alternative text—the site is designed to adapt for easier readability at a wide range of screen resolutions and zoom levels, to be navigable by keyboard or with assistive software features enabled, and work with a maximum range of software.

 Learn more about using this website's features

Looking for info about ADA Paratransit services?

Paratransit, as required by the Americans with Disabilities act in the CTA service area, is provided throughout the six-county RTA region by Pace, our suburban bus peer agency. Paratransit service is provided for riders whose disability or health condition prevents them from using CTA and/or Pace fixed route services for some or all of their travel. Only persons who are certified by the Regional Transportation Authority are eligible to ride ADA Paratransit.

 Learn more about ADA Paratransit services from Pace
 Info on Paratransit certification from the RTA

Need directions?

Use the trip planner below for travel information from Google Maps or call 312-836-7000 for the RTA Travel Information Center.

Tip: If you need a wheelchair-accessible trip or one that doesn't require you to use stairs, you can set options once you get directions from Google Maps. Select "Options" then choose the option to see "wheelchair accessible" routes, only. Learn more on how to do this.